Whether you need to ask questions or organise the finer details of a ride, getting in touch with a member starts with a message.
- Passengers: message drivers before or after booking. Just tap Contact driver from their ride offer. Note: If you haven't booked yet and would like to reserve a seat now, you can select Request to Book or Book. if the driver accepts instant bookings (look for the small lightning icon in the ride offer). Send the driver a message and introduce yourself. Most drivers respond within a few hours. Please note that at the top of the discussion, you can check the driver’s average response time.
- Drivers: message passengers after they’ve already messaged you, sent a booking request or booked a seat on your ride. Just go to your Inbox and tap on a message thread to read and respond to messages.
Note: An agreement via messaging is not considered a valid booking. A booking must be confirmed through BlaBlaCar's online booking system.