If you cannot sign up or log in

If you're having trouble signing up or logging in, here could be some reasons why?

You closed your account due to negative ratings

If you closed your account due to negative ratings, re-registration with the same phone number or email will be blocked. However, you can reactivate your account upon request but note that the negative ratings received will remain attached to it. 

You already have an account

You may already have an account with your email address—log in with this email address and your password. If you forget your password you can always reset your password.

You signed up using your Apple or Facebook account

Your profile already exists with your Facebook or Apple credentials, and you tried to log in with an email. We recommend that you log in with your Apple or Facebook account. If you want to log in directly, you can create a password.

You reset your password but still cannot log in.

If you've reset your password but still cannot login, we recommended reinstalling the app or double checking that cookies are activated in your browser settings. For Android, you need to also go to your Phone settings > Applications > Storage > Clear data.

If that doesn’t work try using incognito or the other browser when resetting your password. 

Still no luck? Contact us with the details of your issue.


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