When you'll get your refund

If eligible, you'll automatically receive your refund within 10 days, maybe sooner, through the same payment method used during booking. 

We'll send your refund as soon as you cancel or your claim is solved—however, your bank or credit card issuer may take longer to get it to you, depending on where you live and how you paid:

Up to 10 business days

  • Major credit cards(Visa or MasterCard), including prepaid credit and debit cards
  • Paypal
  • Apple Pay
  • Google Pay
  • Card 'Mir' in Russia only

Up to 2 credit card statements

  • Deferred debit cards
  • Major credit cards in Brazil only

If you're still determining if you're eligible for a refund, take a look at our bus or carpool cancellation policy.

If you can't find your refund

If you can't find a refund from BlaBlaCar but see one from Comuto or Adyen, good news, that's us! Note that if you booked a BlaBlaCar bus, you'd immediately receive a refund voucher minus any charges via email. 


Learn more about how to find your refund status on BlaBlaCar.

Didn't find what you're looking for? Contact us.

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