If a driver cannot fulfill a ride that has been already booked, it is their responsibility to cancel in a timely manner to allow the passenger time to adjust their plans. Before cancelling we advise drivers to let passengers know by message that they cannot travel anymore.
To cancel a passenger’s booking:
- Go to Your Rides
- Select the ride you want cancel
- Choose the passenger in question and then Cancel this booking
- Select a reason from the dropdown list and add some more details (they’ll only be seen by us)
- Confirm the cancellation
Once the cancellation is confirmed, passengers will be automatically refunded & notified by SMS/ email about the cancellation
Drivers won’t be penalised for cancelling, but when drivers cancel regularly and/or at the last minute, we can suspend them from offering rides to keep BlaBlaCar reliable.
Learn more about our Cancellation policy.