Help Centre

Popular articles

• Booking a carpool: What to do if you're new to BlaBlaCar

  Complete your profile Completing your profile allows potential drivers to get to know you more when reviewing ...

  Read more >

• When you'll pay for your booking

  Some drivers will let you book instantly, others choose to review every booking request.  If the ride has Inst...

  Read more >

• Searching for a ride

  You can quickly narrow your search by using travel destination, date and filters to find an available listing w...

  Read more >

• Paying and communicating with drivers

  Your booking confirmation and payment to the driver are made automatically on the BlaBlaCar platform. Some driv...

  Read more >

• Carpool cancellation and refund policy

  Refunds and compensations depend on who can’t travel as planned and when they let us know. If the carpool passe...

  Read more >

• Changing your bus booking

  Need to change your ticket? It happens, and we’re here to help. You’ll first need to check your booking confirm...

  Read more >

• If your booking request was declined or expired

  If your booking request is declined by a carpool driver or expires(drivers have 3 hours to respond), you will n...

  Read more >

• If you didn't receive a booking confirmation email

  If you haven't received a confirmation email with your bus ticket information within 10 minutes of making your ...

  Read more >

• If the driver asks you to pay outside of BlaBlaCar

  BlaBlaCar will never ask for your login or payment details off-site the BlaBlaCar platform. If you paid for a r...

  Read more >

• When you'll get your refund

  If eligible, you'll automatically receive your refund within 10 days, maybe sooner, through the same payment me...

  Read more >

• How to get a refund if you can no longer travel by bus

  Travelling with our bus partners Cancellation refunds vary depending on the bus company you are travelling with...

  Read more >

• When you’ll get your money?

  After your ride, we take 24 hours to confirm that everything went well for both the driver and passenger.Once y...

  Read more >

• How a Driver cancels a confirmed booking

  If a driver cannot fulfil a booking, they must cancel promptly to allow the passenger time to adjust their plan...

  Read more >

• BlaBlaCar's service fee

  Why there’s a service fee Service fee and VAT to help us run our platform and build a trusted community. Learn ...

  Read more >

• I cannot find money available for a ride yet?

  After your ride is over, we take 24 hours to confirm that everything went well for both the driver and passenge...

  Read more >

• If you cannot sign up or log in

  If you're having trouble signing up or logging in, here could be some reasons why? You closed your account due ...

  Read more >

• Change or reset your password

  Forgot your password? Troubles logging in? It’s time for a reset!  To reset your password: Go to Login > Cont...

  Read more >

• Uploading your profile photo

  The more details your profile has the more rides you're likely to get. Having a profile photo shows you’re reli...

  Read more >

• What it means when BlaBlaCar suspends my account

  We rely on our community to let us know when something doesn’t go as expected. That’s why we review all your ra...

  Read more >

• About the carpool service fee

  To help BlaBlaCar run smoothly and to cover the costs of the services we provide, we charge passengers a servic...

  Read more >