Welcome to the BlaBlaCar Help Centre
Popular articles
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How can I modify my bus booking?
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Can I get a refund for my bus ride if I do not travel?
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What are the addresses of bus departure / arrival points?
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Why didn't I receive a bus booking confirmation email?
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Paying and communicating with drivers
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Booking a carpool: What to do if your new to BlaBlaCar
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Declined booking requests & payments
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When will I be charged?
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How do I find a carpool ride?
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What if the carpool driver cancels or doesn't show up?
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Carpool cancellation policy
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What should I do if the driver asks me to pay outside of BlaBlaCar?
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Inquiring about a ride
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When you'll get your refund?
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When you’ll get your money?
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How do I verify my ID?
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How do I cancel a passenger's confirmed booking?
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How do I set the passenger contribution for my ride?
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What is the carpooling service fee?
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Messaging passengers
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How do I add / update a transfer method to receive my money?
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Adding your vehicle
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How can I remove or respond to a rating I disagree with?
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I cannot find money available for a ride yet?
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Why is my account blocked?
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Will carpooling affect my insurance or taxes?
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Adding your phone number
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My phone number is already in use
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Change or reset your password
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Your email address
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I have two accounts. Can I merge them?
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Uploading your profile photo
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Why can't I sign up/log in?
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