Welcome to the BlaBlaCar Help Centre
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Popular articles
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What are the addresses of bus departure / arrival points?
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How can I modify my bus booking?
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How can I modify the name of a bus passenger?
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Can I get a refund for my bus ticket if I do not travel?
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Why didn't I receive a confirmation email?
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If I cancel my carpool booking request will I still be charged?
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When will I be charged?
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How do I find a ride?
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What if the driver cancels the ride or doesn't show up?
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Why was I charged if the driver didn’t accept my booking request?
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How can I contact the driver after booking a carpool ride?
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What is your cancellation policy?
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How can I remove or respond to a rating I disagree with?
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I cannot find money available for a ride yet?
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Will carpooling affect my insurance or taxes?
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When do I get my money?
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I have had a driver’s license for a long time: why am I a beginner on BlaBlaCar?
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How do I set the passenger contribution for my ride?
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Why should I verify my ID?
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How do I cancel a carpool ride as a driver of a ride?
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Why is my account blocked?
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How do I verify my phone number?
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My phone number is already in use
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Coronavirus (COVID-19) Information
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