Welcome to the BlaBlaCar Help Centre
Popular articles
-
Modifying my bus booking
Read more > -
How to get a refund if you can no longer travel by bus
Read more > -
Bus departure / arrival points
Read more > -
If you didn't receive a booking confirmation email
Read more > -
Paying and communicating with drivers
Read more > -
Booking a carpool: What to do if you're new to BlaBlaCar
Read more > -
When you'll pay for your booking
Read more > -
Searching for a ride
Read more > -
If a carpool driver cancels or doesn't show up
Read more > -
Carpool cancellation policy
Read more > -
What should I do if the driver asks me to pay outside of BlaBlaCar?
Read more > -
Contacting a Driver without booking a ride
Read more > -
When you'll get your refund?
Read more > -
If your booking request was declined or expired
Read more > -
When you’ll get your money?
Read more > -
Messaging your passengers
Read more > -
Adding / updating a transfer method
Read more > -
What is recommended pricing?
Read more > -
BlaBlaCar's service fee
Read more > -
I cannot find money available for a ride yet?
Read more > -
How a Driver cancels a confirmed booking
Read more > -
If you cannot sign up or log in
Read more > -
Verifying your phone number
Read more > -
Uploading your profile photo
Read more > -
Change or reset your password
Read more > -
Adding vehicles to your profile
Read more > -
Changing your email address
Read more > -
I have two accounts. Can I merge them?
Read more > -
What does it mean when BlaBlaCar suspends my account?
Read more > -
My phone number is already in use
Read more >
Choose the kind of help you need
Choose the kind of help you need
All topics
-
Your profile & account
-
About BlaBlaCar
-
Trust, safety & accessibility
-
Developer - BlaBlaCar API