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Booking a carpool: What to do if you're new to BlaBlaCar
Complete your profile Completing your profile allows potential drivers to get to know you more when reviewing ...
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When you'll pay for your booking
Some drivers will let you book instantly, others choose to review every booking request. If the ride has Inst...
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Searching for a ride
You can quickly narrow your search by using travel destination, date and filters to find an available listing w...
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Paying and communicating with drivers
Your booking confirmation and payment to the driver are made automatically on the BlaBlaCar platform. Some driv...
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Carpool cancellation and refund policy
Refunds and compensations depend on who can’t travel as planned and when they let us know. If the carpool passe...
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Changing your bus booking
Need to change your ticket? It happens, and we’re here to help. You’ll first need to check your booking confirm...
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If your booking request was declined or expired
If your booking request is declined by a carpool driver or expires(drivers have 3 hours to respond), you will n...
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If you didn't receive a booking confirmation email
If you haven't received a confirmation email with your bus ticket information within 10 minutes of making your ...
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If the driver asks you to pay outside of BlaBlaCar
BlaBlaCar will never ask for your login or payment details off-site the BlaBlaCar platform. If you paid for a r...
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When you'll get your refund
If eligible, you'll automatically receive your refund within 10 days, maybe sooner, through the same payment me...
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How to get a refund if you can no longer travel by bus
Travelling with our bus partners Cancellation refunds vary depending on the bus company you are travelling with...
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When you’ll get your money?
After your ride, we take 24 hours to confirm that everything went well for both the driver and passenger.Once y...
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How a Driver cancels a confirmed booking
If a driver cannot fulfil a booking, they must cancel promptly to allow the passenger time to adjust their plan...
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BlaBlaCar's service fee
Why there’s a service fee Service fee and VAT to help us run our platform and build a trusted community. Learn ...
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I cannot find money available for a ride yet?
After your ride is over, we take 24 hours to confirm that everything went well for both the driver and passenge...
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If you cannot sign up or log in
If you're having trouble signing up or logging in, here could be some reasons why? You closed your account due ...
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Change or reset your password
Forgot your password? Troubles logging in? It’s time for a reset! To reset your password: Go to Login > Cont...
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Uploading your profile photo
The more details your profile has the more rides you're likely to get. Having a profile photo shows you’re reli...
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What it means when BlaBlaCar suspends my account
We rely on our community to let us know when something doesn’t go as expected. That’s why we review all your ra...
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About the carpool service fee
To help BlaBlaCar run smoothly and to cover the costs of the services we provide, we charge passengers a servic...
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About BlaBlaCar
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Trust, safety & accessibility
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Developer - BlaBlaCar API