Welcome to the BlaBlaCar Help Centre
Popular articles
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Modifying my bus booking
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I can no longer travel by bus. Can I get a refund ?
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Bus departure / arrival points
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If you didn't receive a booking confirmation email
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Paying and communicating with drivers
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Booking a carpool: What to do if you're new to BlaBlaCar
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Declined booking requests & payments
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When will I be charged ?
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How to search for a ride?
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If a carpool driver cancels or doesn't show up
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Carpool cancellation policy
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What should I do if the driver asks me to pay outside of BlaBlaCar?
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Enquiring about a ride
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When you'll get your refund?
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When you’ll get your money?
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Messaging passengers
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Adding / updating a transfer method
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About recommended pricing
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BlaBlaCar's service fee
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I cannot find money available for a ride yet?
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How a Driver cancels a confirmed booking
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If you cannot sign up or log in
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Verifying your phone number
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Uploading your profile photo
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Change or reset your password
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Adding vehicles to your profile
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Changing your email address
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I have two accounts. Can I merge them?
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What does it mean when BlaBlaCar suspends my account?
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My phone number is already in use
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Developer - BlaBlaCar API