Help Centre

Popular articles

• Booking a carpool: What to do if you're new to BlaBlaCar

  Complete your profile Completing your profile allows potential drivers to get to know you more when reviewing ...

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• When you'll pay for your booking

  Some drivers will let you book instantly, others choose to review every booking request.  If the ride has Inst...

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• Searching for a ride

  You can quickly narrow your search by using travel destination, date and filters to find an available listing w...

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• Paying and communicating with drivers

  Your booking confirmation and payment to the driver are made automatically on the BlaBlaCar platform. Some driv...

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• Carpool cancellation and refund policy

  Refunds and compensations depend on who can’t travel as planned and when they let us know. If the carpool passe...

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• Changing your bus booking

  Need to change your ticket? It happens, and we’re here to help. You’ll first need to check your booking confirm...

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• If your booking request was declined or expired

  If your booking request is declined by a carpool driver or expires (drivers have a maximum of 3 hours during th...

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• If you didn't receive a booking confirmation email

  If you haven't received a confirmation email with your bus ticket information within 10 minutes of making your ...

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• If the driver asks you to pay outside of BlaBlaCar

  BlaBlaCar will never ask for your login or payment details off-site the BlaBlaCar platform. If you paid for a r...

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• When you'll get your refund

  If eligible, you'll automatically receive your refund within 10 days, maybe sooner, through the same payment me...

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• How to get a refund if you can no longer travel by bus

  Travelling with our bus partners Cancellation refunds vary depending on the bus company you are travelling with...

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• When you’ll get your money?

  After your ride, we take 24 hours to confirm that everything went well for both the driver and passenger.Once y...

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• How a Driver cancels a confirmed booking

  If a driver cannot fulfil a booking, they must cancel promptly to allow the passenger time to adjust their plan...

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• BlaBlaCar's service fee

  Why there’s a service fee The service fee and VAT help us run our platform and build a trusted community. Learn...

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• I cannot find money available for a ride yet?

  After your ride is over, we take 24 hours to confirm that everything went well for both the driver and passenge...

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• If you cannot sign up or log in

  If you're having trouble signing up or logging in, the listed reasons below could be the cause: You closed your...

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• Change or reset your password

  Forgot your password? Trouble logging in? It’s time for a reset!  To reset your password: Go to Login > Conti...

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• Uploading your profile photo

  The more details your profile has the more rides you're likely to get. Having a profile photo shows you’re reli...

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• What it means when BlaBlaCar suspends my account

  We rely on our community to let us know when something doesn’t go as expected. That’s why we review all your ra...

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• About the carpool service fee

  To help BlaBlaCar run smoothly and to cover the costs of the services we provide, we charge passengers a servic...

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