Welcome to the BlaBlaCar Help Centre

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Popular articles

What are the addresses of bus departure / arrival points?

You can find all of our bus stops addresses by clicking on thi...
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Why didn't I receive a bus confirmation email for my bus booking?

If you haven't received a confirmation email with your bus tic...
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How can I modify the name of a bus passenger?

You can't modify the name of a passenger. To do this, cancel y...
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How can I modify my bus booking?

Things happen! You can modify or exchange your bus booking, up...
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Can I get a refund for my bus ticket if I do not travel?

If you no longer wish to travel, you can cancel your bus ticke...
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Paying and communicating with drivers

Your booking confirmation and payment to the driver is done au...
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Payments and declined ride requests

If your booking request is declined by a carpool driver or exp...
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When will I be charged?

Some drivers will let you book instantly, others choose to rev...
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How do I find a carpool ride?

To find a ride, just say where you’re heading, where you’re le...
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Booking a carpool: What to do if your new to BlaBlaCar

Complete your profile Completing your profile gives potential...
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What if the driver cancels the ride or doesn't show up?

The driver cancels online Passengers will be automatically ref...
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What should I do if the driver asks me to pay outside of BlaBlaCar?

If you paid for a ride outside of BlaBlaCar (ex: a wire or ban...
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Messaging carpool drivers

Once you’ve found a ride, you can book without contacting the ...
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When you'll get your refund?

If eligible, you’ll get your refund 1-5 weekdays (not counting...
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What is your cancellation policy?

Refunds and compensations depend on who can’t travel as planne...
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When you’ll get your money ?

After your ride is over, we take 24 hours to confirm that ever...
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How do I verify my ID?

At BlaBlaCar, we're constantly working on making our community...
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How do I cancel a passenger's booking?

It only takes a minute to cancel your ride offer. However, if ...
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How do I set the passenger contribution for my ride?

We recommend a contribution per passenger on your rides. These...
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What is the carpooling service fee?

How service fees work Only the passenger pays an online servic...
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How do I add / update a transfer method to receive my money?

In order for you to get paid for your completed carpool ride, ...
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Adding your vehicle

Adding your vehicle allows your future passengers to know what...
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How do I access messages from passengers and respond to them?

You’re never further than a click away from getting in touch w...
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How can I remove or respond to a rating I disagree with?

You have 14 days to respond to a Very disappointing, Disappoi...
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I cannot find money available for a ride yet?

After your ride is over, we take 24 hours to confirm that ever...
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Why is my account blocked?

If your account is blocked, this may have happened due to viol...
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Will carpooling affect my insurance or taxes?

All ABI motor insurers have agreed that if your passengers con...
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I have two accounts. Can I merge them?

Unfortunately, there is no way to merge past or active booking...
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Adding your phone number

To maintain trust and reliability within the BlaBlaCar communi...
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My phone number is already in use

If you get a message saying that your phone number is already ...
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Why can't I sign up/log in?

If you're having trouble signing up or logging in, here could ...
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Change or reset your password

Forgot your password? Troubles logging in? It’s time for a res...
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Your email address

To receive information about your bookings, it’s important you...
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Uploading your profile photo

The more details your profile has the more rides you're likely...
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Your account
About BlaBlaCar
Trust, safety & accessibility
Developer - BlaBlaCar API
- Documentation - BlaBlaCar API
- Articles - BlaBlaCar API

Welcome to the BlaBlaCar Help Centre

Driving a carpool

Taking a carpool

Taking the bus

Driving a carpool

Taking a carpool

Taking the bus

Popular articles

What are the addresses of bus departure / arrival points?

Why didn't I receive a bus confirmation email for my bus booking?

How can I modify the name of a bus passenger?

How can I modify my bus booking?

Can I get a refund for my bus ticket if I do not travel?

Paying and communicating with drivers

Payments and declined ride requests

When will I be charged?

How do I find a carpool ride?

Booking a carpool: What to do if your new to BlaBlaCar

What if the driver cancels the ride or doesn't show up?

What should I do if the driver asks me to pay outside of BlaBlaCar?

Messaging carpool drivers

When you'll get your refund?

What is your cancellation policy?

When you’ll get your money ?

How do I verify my ID?

How do I cancel a passenger's booking?

How do I set the passenger contribution for my ride?

What is the carpooling service fee?

How do I add / update a transfer method to receive my money?

Adding your vehicle

How do I access messages from passengers and respond to them?

How can I remove or respond to a rating I disagree with?

I cannot find money available for a ride yet?

Why is my account blocked?

Will carpooling affect my insurance or taxes?

I have two accounts. Can I merge them?

Adding your phone number

My phone number is already in use

Why can't I sign up/log in?

Change or reset your password

Your email address

Uploading your profile photo

All topics

Your account

About BlaBlaCar

Trust, safety & accessibility

Developer - BlaBlaCar API