Something doesn’t seem right? These steps can help you find out if your account has been compromised and regain control.
Signs your account has been compromised
- You received an email that your password was changed or your account information was updated but it wasn’t you.
- Your password no longer works — it might have been changed.
- You’ve requested to change your password but you haven’t received an email(don’t forget to check your spam).
- You received email notifications about a trip you didn’t publish.
- You see messages you didn’t send.
- You don’t recognize some of your account details, like profile photo or contact info.
Regaining your account access
If you think your BlaBlaCar account is compromised, use these steps to gain control of your account:
If you’re able to login to your account:
- Change your password and create a strong password
- Check for account updates and change back any information that isn’t correct or that you don’t recognize — like your email and phone number.
If you’re unable to login:
If you cannot access your account contact us immediately with the email and phone number used to create your BlaBlaCar account. We'll help you get to the bottom of it.
To help prevent someone logging into your account, take a look at our tips for online security.