Please be aware that due to a currently increased activity on the platform, it could take us longer than usual to get back to you. We thank you for your patience.

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All fields marked with an asterisk (*) are mandatory.

Please choose your issue below

Your email address

First name

Surname

Phone number

Please add the telephone number you used for registration or for booking the bus ticket

Origin

Destination

Departure date

Departure time

Example: 15:00

Return trip(optional)

Departure date(optional)

Departure time(optional)

Example: 15:00

Travelling with a companion(optional)

Companion's full name(optional)

Please call our customer service at (+33) 1 71 53 01 80 to book a free seat for your companion.

Travelling with a service dog(optional)

Travelling with a wheelchair

On Board / In the hold(optional)

You confirm you have a folding wheelchair. For security reasons we do not accept electric wheelchairs in the hold. Please note, the BlaBlaBus team does not provide medical assistance. You must have enough mobility to get on and off the bus (even if assisted by a companion) and to be autonomous during your trip.

My wheelchair was constructed after 2009 and has been tested and verifiably certified as a passenger seat as per DIN EN 12183 and/or 12184.

Wheelchair equipped for transportation in a vehicle(optional)

You confirm that the wheelchair is fully functional and is technically capable of being safely secured for the duration of the trip. You also confirm that the wheelchair meets the current legal safety requirements. You are aware that we may refuse to transport passengers in wheelchairs if there are clear indications that safe transportation is not possible or not guaranteed. The carrier shall not be liable for damages that occur as a result of a wheelchair's insufficient technical condition.

Wheelchair width (cm)

Wheelchair height (cm)

Wheelchair length (cm)

Combined weight of wheelchair + user (kg)

Subject(optional)

Description

Please specify the subject of your request here

Attachments(optional)

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