Why is an authorisation hold placed on my payment method when sending a carpool booking request?

When you send a booking request for a carpool ride, a temporary authorisation hold is placed on your payment method for the full amount of the ride. The money is then set aside so that it is available when the driver approves your booking request.

If your booking request is approved

If your booking request is approved, the authorisation becomes an actual charge, and the amount will be taken from your account.

If your booking request is declined or expires

If your booking request is declined or expires, the authorisation will disappear, or appear as a refund in your payment account—this may take up to 7 days depending on your bank. 

If the charge is still on your bank statement after 7 days, you should contact your bank for further details.



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