Why there’s a service fee
The service fee and VAT help us run our platform and build a trusted community. Learn more about the services we provide.
How the service fee works
Only the passenger pays an online service fee when booking a ride. The price of the ride set by the driver is paid to the driver online after the ride is complete.
How the amount is calculated
The amount of the service fee is calculated from the price the driver sets for their ride. Passengers browsing carpool rides are shown the total price they’ll pay to book the carpool ride.
How the service fee is paid
Passengers will be charged an online service fee when booking. That is why the price of your ride in the search is slightly higher — it takes into account the fee.
How the service fee is refunded
As long as a pending booking request hasn't been approved by the driver, passengers can cancel their booking request and won't be charged for the ride or service fee. If the driver cancels after the booking is confirmed, passengers will be automatically refunded the cost of the booking, including the service fee.