Travel conditions for service and assistance animals are not the same depending on the bus company you're travelling with.
With BlaBlaCar bus, only service and assistance dogs travel for free by their owner's feet upon presenting the dog's identification papers and certificate. You’ll just need to complete our passengers with reduced mobility form 36 hours before the start of your ride.
During your ride:
- Your dog must stay with you at all times and cannot occupy the central aisle or exits of the bus
- Your dog is not required to wear a muzzle upon proof of education
If you have difficulty contacting us via the contact form, our customer service is available by phone at +49 (0) 40 822 108 80 from 8 a.m. to 10 p.m. Monday to Sunday.
Note: For international journeys, the transport of assistance and service dogs may be subject to formalities that must be made before departure, which the passengers are responsible for checking and fulfilling.