The bus is not here, what can I do?

If your bus hasn’t turned up on time, we’d like to apologise in advance for any delay. 

Here’s what you should do:

  • Check your ticket to make sure you’re waiting at the right departure point.
  • Check your emails (including your spam). We may have already contacted you about a delay.
  • Click on this link and follow the instructions for real-time tracking of your bus.

If you want to speak to a member of our team, you can also contact the emergency phone number that’s on your ticket.

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