When you'll get your refund?

If eligible, you’ll get your refund 1-5 weekdays (not counting weekends or holidays) after your booking is cancelled or your claim is solved.

We always refund you through the same card or payment method that you used to book. If you booked your seat using PayPal, it can take a bit longer to get your refund 6 to 10 weekdays in fact. You can find out more about refunds through PayPal.

As a reminder, we always refund you based on our Cancellation policy.


Already been 5 weekdays and still not got your refunded? If you’re using a deferred debit card, you may get your refund at the end of the month. It can also take a bit longer for your money to reach you if your bank account is from outside of the EU.

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