Why was I charged if the driver didn’t accept my booking request?

We’d like to reassure you that you haven’t been charged for this booking request. Instead, you can see an authorisation request on your bank statement. Don’t worry, it’ll disappear soon!

You may be asking yourself what an authorisation request is. Think of it as an imaginary conversation between us and your bank. We check with them that you have enough money in your account when you request a seat. Your bank then sets this money aside so that we can charge you when the driver accepts your booking.

As a reminder, we don’t charge you if a driver doesn’t accept your booking request or if you cancel your request before they have the chance to accept.

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