Payments and declined ride requests

If your booking request is declined by a carpool driver or expires(drivers have 6 hours to respond), you will not be charged for a ride including the service fee

What may look like a charge is most likely an authorisation hold. When you request a ride, we place a temporary authorisation hold on your payment method for the full amount of the ride. 

It’s only temporary and will disappear shortly. If the charge is still on your bank statement after 7 days, you should get in touch with your bank for further details.

Tip: We recommend finding a ride you can book instantly by using the Instant approval search filter, or messaging more than one driver to ask about their availability before requesting a ride.

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