How do I add / update a transfer method to receive my money?

In order for you to get paid for your completed carpool ride, you will need to set up your preferred transfer method.

Setting up / updating a transfer method:

  1. Go to your Profile > Account > Transfer methods
  2. Select the type of transfer method you want to use
  3. Add the requested info and press Save

When you make changes to your transfer method details, the most up-to-date method becomes your default.

Getting paid

After your ride is over, we take 24 hours to confirm that everything went well for both the driver and passenger.

Once your ride is confirmed, you can request to transfer your money from your Transfers page. If you do not request your transfer within 24 hours, it will be automatically sent to your preferred transfer method specified on your account profile. 

Once your transfer is sent, you can always check the status of your transfer.

Setting a default transfer method

When you have more than one transfer method added, you can specify which one you want to be your default method by selecting Default choice on your Transfer methods page. 

Types of transfer methods

Here’s more information about adding the available payment types:

  • Bank transfer/direct deposit: Use info from a check or debit card to enter your bank details (transfer/direct deposit sort code and account number). Wait for a small deposit to confirm your account is ready.
  • PayPal: Make sure that your account is activated on PayPal before adding it as a transfer method.

Note: It’s not possible to upload your account details for most digital banks, like Monzo, as we can only make SEPA Direct Debit payments to UK bank accounts at the moment. We recommend uploading another bank account on your profile or get your money through your PayPal account.

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