How a Driver cancels a confirmed booking

If a driver cannot fulfil a ride that has been already booked, it is their responsibility to cancel in a timely manner to allow the passenger time to adjust their plans. Before cancelling we advise drivers to let passengers know by message that they cannot travel anymore.

To cancel a passenger’s booking:

  1. Go to Your Rides
  2. Select the ride you want to cancel
  3. Choose the passenger in question and then Cancel this booking
  4. Select a reason from the dropdown list and add some more details (they’ll only be seen by us)
  5. Confirm the cancellation

Once the cancellation is confirmed, passengers will be automatically refunded & notified by SMS/ email about the cancellation

Cancellation penalties

Drivers won’t be penalised for cancelling, but when drivers cancel regularly and/or at the last minute, we can suspend them from offering rides to keep BlaBlaCar reliable.

Learn more about our Cancellation policy.

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